Terms & Conditions

Last Updated: 7th Oct 2026

1. Terms and Acceptance

1. These terms of use (the “Terms”) and the privacy policy (available at www.mynaksh.com) (the “Privacy Policy”), along with any additional terms presented or made available to you in connection with specific services, as may be amended and supplemented, from time to time (together the “User Agreement”) and made available to you on the Platform, govern the access and use of our services by you (“Your”, “You” and “User”) available on the website https://mynaksh.com/ and mobile applications and any other platforms provided, owned or operated by Astroculture Services Private Limited (“Company”, “MyNaksh”, "we", "us" or "our") from time to time (together, “Platform”). Please read these Terms carefully before you avail the Services on the Platform. These Terms are a legally binding agreement between you and the Company.

2. These Terms apply to all the Users. Certain provisions of these Terms may apply differently depending on the country, state or territory in which you reside. Where applicable law provides you with rights that cannot lawfully be waived or limited by these Terms, nothing in these Terms is intended to waive or limit those rights.

3. For user accessing the Platform from India, these Terms are drafted and made available in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, read with the Information Technology Act, 2000 and the rules made thereunder. These Terms constitute an “Electronic Record” within the meaning of Section 2(1)(t) of the Information Technology Act, 2000, and is generated by a computer system. Accordingly, these Terms do not require any physical, electronic, or digital signature. Electronic records, communications, acceptances and transactions made through the Platform shall have such validity and enforceability as is provided under Applicable Law.

4. By creating an account, clicking “I agree” or a similar button or checkbox, browsing, installing, accessing the Platform or purchasing, subscribing or availing any services or otherwise accessing or using then Platform you acknowledge that you have read, understood and thereby agree to be bound by these Terms. If you do not agree to these Terms at any point, you may not use the services on the Platform, and we request you to delete your account (if created) and uninstall the Platform (as applicable)

2. Definitions

1. “Applicable Laws” means any applicable law, statute, ordinance, rule, regulation, code, order, judgment, decree, directive, regulatory requirement or other legally binding requirement of any governmental, judicial, regulatory or administrative authority having jurisdiction over the Company, the User, the Platform, the Services or the relevant transaction, in each case as amended, supplemented, re-enacted or replaced from time to time, including, where applicable, the laws of India, the United States of America (including applicable federal and state laws), and the United Arab Emirates (including applicable federal and Emirate-level laws).

2. “Platform” shall mean and include the Services, the website https://mynaksh.com/ and mobile application(s) and any other platforms provided, owned or operated by the Company.

3. “Services” shall mean and include the services provided on the Platform, including without limitation: (a) general and personalized daily online horoscope predictions based on principles of Vedic astrology; (b) astrological reports, charts, analyses and insights; (c) automated and personalized horoscope predictions; (d) AI-driven astrological advice, predictions, reports, responses and insights; (e) interactive AI-powered astrology features; (f) content or consultations made available by astrologers or other third-party practitioners; (g) free and paid digital content; (h) Subscription Services; and (i) such other astrology-related or associated Services as may be made available from time to time.

4. “Subscription” means a paid plan pursuant to which a User receives access, for a specified or recurring period, to certain Services

3. Account Registration

1. You must be at least 18 years of age and be legally capable of entering into a binding contract under the laws of the jurisdiction from where you access the Platform. Persons who are "incompetent to contract" within the meaning of the laws of the jurisdiction from where you access the Platform including minors, un-discharged insolvents etc., are not eligible to use the Platform.

2. By accepting these Terms, you hereby represent and warrant that you are 18 years of age or older and have the right and capacity to use the Platform. If you are under 18 years of age and you wish to access or use the Platform, your parents or legal guardian must acknowledge and agree to the Terms and Privacy Policy and the Platform must be used under strict guidance and supervision of your parents or legal guardian. Should your parents or legal guardian fail to agree or acknowledge the Terms and other policies, you shall immediately discontinue its use. We reserve the right to terminate your account and / or deny access to the Platform if it is brought to our notice that you are under the age of 18 years or not legally capable of entering into a binding contract under the laws of the jurisdiction from where you access the Platform.

3. You may access the Platform without any prior registration, but to gain access to personalized predictions, detailed analysis, reports, receive additional content, and Subscription Services you may be required to register by creating an account (“Account”) and become a registered user of the Platform ("Registered User"). During the registration process, you may be required to provide your complete and accurate details including but not limited to name, date of birth, place of birth, time of birth, gender, email address, mobile number and password and such other information as may reasonably be required to provide the Services. You agree to provide accurate, current and complete information during the registration process and update such information to keep it accurate, current and complete from time to time. Any information provided by you or through your Account on the Platform during registration will be accessible by the Company.

4. We will create your Account for your use of the Platform and the Services based upon the personal information you provide to us. You can only have one Account on the Platform and are not permitted to create multiple accounts. We reserve the right to suspend multiple accounts, linked to a single User, at our sole discretion.

5. We may send you transactional and service-related communications necessary for the operation of your Account, provision of the Services, security, payments and Subscriptions. Subject to Applicable Law and your communication preferences, we may separately send marketing or promotional communications. Where Applicable Law requires consent for such communications, we will obtain such consent. You may opt out of marketing communications through the unsubscribe mechanism provided in the relevant communication or by contacting us at help@mynaksh.com.

6. We reserve the right to suspend or terminate your registration as a Registered User and your access to the Services, if we in our sole discretion determine;(i) that any information provided by you during the registration process or thereafter is inaccurate, not current or incomplete; (ii) that your actions may cause legal liability for you, other Users, or us; and/or (iii) you are found to be non-compliant with the Terms or other policies or any applicable law or for any other reasons.

7. As a Registered User you are responsible for safeguarding your password and any other information that we may provide. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Account, whether or not you have authorized such activities or actions. It is your sole responsibility to change your password immediately if you believe or have reason to believe that your password has been compromised.

8. To the extent permitted by Applicable Law, you are responsible for maintaining the confidentiality of your Account credentials and must promptly notify us if you become aware of unauthorized access to or use of your Account.

4. Subscription Services

1. You hereby agree and acknowledge that certain Services on the Platform may be offered through paid subscription plans (“Subscription Services”).

2. The terms and conditions applicable to such Subscription shall be made available to you, in the Platform, prior to any purchase of Subscription made by you. The terms and conditions applicable to such Subscription plan may include without limitation: (a) Services and benefits included in the Subscription; (b) Subscription Fee; (c) billing frequency; (d) initial Subscription period; (e) whether the Subscription automatically renews; (f) applicable renewal period; (g) any free or discounted trial; (h) cancellation method; and (i) such other information as may be required under Applicable Law.

3. We reserve the right to offer, monthly, weekly, annual or other Subscriptions plans and different Subscription tiers with different functionality, content, benefits and usage limits.

4. Subscriptions are personal to the User and may not be transferred, resold or shared except where expressly permitted by us.

5. Automatic Renewal:

   1. Certain Subscriptions may automatically renew. Before enrolling you in an automatically renewing Subscription, we will disclose, to the extent applicable: (a) that the Subscription will automatically renew; (b) the Subscription Fee; (c) billing frequency; (d) the duration of the renewal period; (e) the manner in which the Subscription may be cancelled; and (f) any other material information required under Applicable Law.
   2. By affirmatively purchasing an automatically renewing Subscription, you authorize us or our designated payment processor to charge your selected payment method for the applicable Subscription Fee and applicable taxes at the frequency disclosed to you until cancellation.
   3. Unless cancelled before the applicable renewal date, the Subscription will automatically renew for the renewal period disclosed to you at enrollment or subsequently notified to you in accordance with Applicable Law.
   4. We will obtain such affirmative consent to automatic renewal as may be required under Applicable Law.
   5. We will provide any renewal notice, pre-debit notification or reminder required under Applicable Law.
   6. You may cancel an automatically renewing Subscription using the cancellation functionality made available through the Platform or another reasonably accessible method communicated to you.
   7. Unless otherwise required under Applicable Law, cancellation will prevent subsequent renewals and will ordinarily become effective at the end of the then-current paid Subscription period.

6. Free Trials/Promotional Offer: Where we offer a free trial, discounted introductory period or promotional offer, we will disclose before enrollment:(a) the duration of the trial or promotional period; (b) whether it automatically converts into a paid Subscription; (c) the Subscription Fee and billing frequency following the trial; and (d) how you may cancel. Where disclosed and affirmatively accepted by you, following expiry of a free or promotional period, your Subscription may automatically convert into a paid Subscription unless cancelled before the applicable deadline. We may determine eligibility for promotional offers and restrict the number of free trials available to a User, subject to Applicable Law.

7. Cancellation of Subscriptions: You may cancel an automatically renewing Subscription at any time using the cancellation mechanism disclosed at enrollment or otherwise made available through the Platform. Unless otherwise required by Applicable Law, cancellation will become effective at the end of the then-current paid Subscription period and you may continue accessing the Subscription Services until that date. Except where expressly stated at purchase or required under Applicable Law, Subscription Fees already paid are non-refundable and no refunds or credits will be provided for partially used Subscription periods. Nothing in these Terms limits any statutory cancellation, cooling-off, refund or similar consumer right available to you under Applicable Law. Deleting an Account does not necessarily cancel a Subscription purchased through a Third-Party Billing Provider.

8. Fees for Subscription: Fees may be displayed in Indian Rupees, U.S. Dollars, AED or another applicable currency, depending on your location, payment method or distribution channel. You authorize us and/or our third-party payment processor to charge your selected payment method for applicable Subscription Fees and taxes. Payments may be processed through third-party payment service providers. Where payment processing is undertaken by a third party, we may not directly receive or store your complete card or banking credentials. We may change Subscription Fees from time to time. Any price change applicable to an existing Subscription will become effective from a subsequent Subscription period following such notice as may be required under Applicable Law.

5. AI Powered Services

1. Certain Services may use artificial intelligence, machine learning, automated systems, large language models or similar technologies (“AI Services”). AI Services may generate, personalize, summarize or present astrological predictions, reports, responses, interpretations, recommendations or other content.

2. You acknowledge that AI-generated outputs may be inaccurate, incomplete, inconsistent or unexpected and should not be treated as statements of fact. You must not rely upon the AI Services as a substitute for professional medical, mental-health, legal, financial, investment or other professional advice. You should not use AI Services for emergency, diagnostic, crisis or other high-risk decision-making purposes.

3. We may engage third-party AI technology providers in providing the Services. Processing of personal information in connection with such providers will be governed by our Privacy Policy and Applicable Law.

6. Sale of Physical Goods

1. We may on the Platform offer gemstones, jewellery and other physical products (“Products”) for purchase. While the Products may be made available through the Platform, the Products may be manufactured, packaged and fulfilled by third-party vendors, engaged by us. We will use reasonable efforts to display accurate Product descriptions, specifications, dimensions, weights, color, images, prices and estimated delivery timelines before purchase on the Platform. You acknowledged and agree that images, photographs, digital displays are illustrative, and natural gemstones may have reasonable variations in colour, texture, inclusions, weight and appearance, Product dimensions and weights may be subject to reasonable manufacturing tolerances disclosed on the relevant Product page and astrological descriptions or associations relating to a gemstone are based on traditional belief systems and do not constitute a guarantee of any particular personal, health, financial or other outcome.

2. By submitting an order, you make an offer to purchase the selected Product at the price and on the terms displayed at checkout. An automated order acknowledgement does not constitute acceptance of your order. An order shall be accepted when we send you an order confirmation or dispatch confirmation, as applicable. If an order cannot be delivered within the communicated timeline, the Platform will provide an updated timeline and, where required under Applicable Law, an option to cancel the order and receive a refund.

3. The price payable for a Product will be displayed at checkout. Unless expressly stated otherwise, delivery charges, customs duties, import taxes, clearance charges and other governmental charges may be payable separately. For international orders, you are responsible for customs duties, import taxes and clearance charges imposed in the destination country, except to the extent these amounts were expressly included in the price collected by us or Applicable Law requires otherwise. You are responsible for ensuring that the Product may lawfully be imported, possessed and used in the delivery jurisdiction.

4. The estimated dispatch and delivery timelines applicable to a Product will be displayed on the Product page, at checkout or in the order confirmation. Delivery dates are estimates unless expressly stated to be guaranteed. Delivery may be affected by product availability, customization, carrier operations, customs clearance, public holidays, force majeure events or circumstances beyond our reasonable control. If we become aware of a material delay, we will notify you and provide a revised estimated delivery date. Where required under Applicable Law, you will be given the option to consent to the revised date or cancel the affected order and receive a refund.

5. Except where expressly stated or required under Applicable Law, completed sales are final and Products cannot be returned, replaced or refunded merely because You change your mind or no longer require the Product, selected an incorrect size or specification. Nothing in this Clause limits your rights where the Product is defective, damaged, incorrect, materially not as described, not delivered, counterfeit, unsafe or otherwise subject to a mandatory return, replacement, repair or refund remedy under Applicable Law. For an eligible and verified claim, the Platform may repair or replace the Product or provide a refund, depending on the nature of the issue, Product availability and Applicable Law.

6. You are requested to inspect the external condition of the package at the time of delivery and, where reasonably practicable, record visible damage, tampering or shortages with the delivery representative. Customers must notify the Platform through help@mynaksh.com within 48 (forty-eight) hours of delivery of any damage, defect, shortage, incorrect Product or suspected tampering. The claim should include the order number, a description of the issue, clear photographs of the Product and packaging and, where reasonably available, an unedited video showing the sealed package and the complete unboxing process. Failure to provide an unboxing video may affect the Platform’s ability to verify a transit-damage, shortage or tampering claim but will not exclude any statutory right or remedy that cannot lawfully be waived under Applicable Laws.

7. Use of Platform

1. You agree, undertake and confirm that your use of Platform shall be strictly governed by the following binding terms:

   1. You shall use the Platform strictly for personal and lawful purposes and shall not:

      1. use the Platform for any purpose that is unlawful, fraudulent, harmful, or otherwise objectionable, including any purpose which may defame, harass, threaten, abuse, or otherwise violate the legal rights of others;
      2. access or attempt to access any portion of the Platform or any systems, networks, or data connected thereto, in a manner that is not expressly authorized, or circumvent, disable, or otherwise interfere with any security-related or access control features;
      3. interfere with or disrupt the operation of the Platform or any servers or networks connected to the Platform, or use any device, software, or routine to do so;
      4. use the Platform or any content therein for any commercial purpose or for the solicitation of business, without our prior written consent;
      5. reproduce, copy, distribute, publish, transmit, modify, adapt, create derivative works of, or otherwise exploit any portion of the Platform or its content, except as expressly permitted under these Terms or with our prior written authorization;
      6. remove, alter, obscure or tamper with any copyright, trademark, proprietary notices or other legends or markings displayed on the Platform;
      7. use framing techniques or any form of mirroring to enclose or replicate any part of the Platform or its content without express prior written consent;

      engage in any conduct that, in our sole discretion, restricts or inhibits any other user from using or enjoying the Platform;

      8. use any automated means (including without limitation, deep-links, crawlers, page-scrapers, robots, spiders, or similar technologies), or any manual process intended to replicate or monitor the Platform or any portion thereof, for the purpose of collecting, copying, or accessing content, data, or structure not intentionally made available through standard navigation. We reserve the right to restrict or prohibit any such activity at our discretion; or
      9. engage in any activity that could compromise the integrity or performance of the Platform, including probing, scanning, or testing the vulnerability of the Platform or breaching or attempting to breach any security or authentication measures;
      10. introduce or transmit through the Platform any viruses, worms, malware, spyware, Trojan horses, or other harmful or destructive code, nor shall you use the Platform in any manner that may damage, disable, impair, or overburden any part of the Platform or interfere with any other user’s access to or use of the Platform;
      11. use any automated means, including bots, scrapers, data mining tools, or similar technologies, to access, monitor, or copy any part of the Platform, unless expressly authorized by us in writing;
      12. access or use the Platform in any manner that is inconsistent with these Terms or in violation of any applicable laws, including data protection, intellectual property laws etc;
      13. impersonate any individual or entity, misrepresent your identity, or falsely state or otherwise misrepresent your affiliation with any person or entity while using the Platform;
      14. use the Platform, Services, outputs or content to develop, train, fine-tune or improve a competing artificial intelligence or machine-learning model except with our prior written authorization; or
      15. make any defamatory or disparaging statements about the Platform, us or our brands (including “MyNaksh”) , nor take any action that may harm its reputation, goodwill, trademarks, or place an unreasonable load on its Platform or related systems.

2. In order to allow us to use the information supplied by you, without violating your rights or any laws, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights you have in your information, in any media now known or not currently known, with respect to your information. We will only use your information in accordance with these Terms and Privacy Policy applicable to use of the Platform.

3. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, where we reasonably believe disclosure is required or permitted by Applicable Law, pursuant to valid legal process, or reasonably necessary to protect the rights, safety or security of the Company, Users or another person.

4. In these Terms, our prior written consent means a communication coming from our legal department, specifically in response to your request, and expressly addressing and allowing the activity or conduct for which you seek authorization. In the event you want to advertise your product or service please contact us at help@mynaksh.com.

5. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Platform, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser.

6. We reserve the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally, hacking, pen testing attempts without our prior consent or a mutual legal agreement.

8. Platform Credits, Validity, Refund(s) and Cancellation

1. Save and except as provided otherwise, the Platform operates strictly on a pre-pay for services model. Users may pre-pay for the Services using banking channels as may be available and supported by the Platform, in to their pre-paid instrument issued by the Platform (“MyNaksh Wallet”), and all such payments are automatically converted into Platform Credits/Minutes.

2. Save and except for Subscription Services, the Platform Credits/Minutes constitute the sole mode of consideration for availing paid Services available on the Platform and may be utilised for consultations with any astrologer or for accessing any other paid feature offered on the Platform.

3. You expressly understand and agree that the purchase of Platform credits is not a purchase of money to be held in escrow, nor a deposit maintained in trust by the Platform. The Platform Credits/Minutes represent digital service units capable of consumption on the Platform and have no independent monetary value outside the Platform. The Platform Credits/Minutes have no cash value and shall not be withdrawable, transferable, assignable, encashable, or redeemed for cash or cash equivalents. No interest or other monetary benefit shall accrue on any Platform Credits/Minutes. You acknowledge that Platform Credits/Minutes do not create any ownership right or guaranteed entitlement and are subject to expiry in accordance with these Terms.

4. Credits/minutes shall remain valid up to the period of 12 (twelve) months from the date of purchase (“Validity Period”). You must utilize the purchased credits within the Validity Period, post which the Platform Credits/ Minutes shall automatically lapse, and shall not be reinstated, revived, or extended, except where required under Applicable Law. Any refund requests made after expiry of the Validity Period shall not be entertained under any circumstances, and the user shall not be entitled to any monetary refund, reactivation or extension.

5. Refund of Unused Credits During Validity Period: At no point after purchase of Platform Credits/ Minutes shall the user be eligible for refund of such credits/ minutes in the bank account or the original payment mode of such user. Any refund requests, shall be limited to the Permitted Refund as enumerated below and shall be credited to the pre-paid instrument of the User, to be utilised for the Services available on the Platform. Refunds take typically up to 5-7 business days to process and shall always be subject to the following: the refundable amount shall be limited to the unutilised portion of credits; refunds shall be made to the user’s pre-paid instruments and may be used for a later session; misuse review for multiple chargeback requests, repeated refund requests etc.; subject to standard deductions for promotional/ discounted pricing. By proceeding with any purchase, the user confirms that they have reviewed and understood the above and accepts that all payments are final and non-withdrawable, except to the limited extent expressly permitted under these Terms.

6. Permitted And Non-Permitted Refunds:

   1. Refunds may be requested only in the limited and exceptional circumstances set out below. All complaints will be evaluated by the Platform and the outcome will be as per the sole determination of the Platform. Where a refund is approved under any of the following sub-clauses by the Platform, the same will be issued in the form of reinstatement of credits to the user’s MyNaksh Wallet. Upon account closure, suspension, or termination for any reason, all unused Platform Credits/Minutes shall lapse immediately. Any unused Platform Credits/Minutes shall be dealt with in accordance with these Terms and Applicable Law. We reserve the right to reverse, adjust, or cancel any Platform Credits/Minutes credited due to technical error, system malfunction, fraud, or misuse, without incurring any liability.

   2. Technical Interruption Attributable to the Platform. If a paid consultation is interrupted solely and exclusively as a result of a Platform system failure that renders the Platform incapable of delivering the consultation, and the user is charged for a continuous period exceeding 5 (five) minutes without any actual consultation, the user shall be refunded, in the form of reversal of credits, only for the portion of such paid time that exceeds 5 (five) minutes. For the avoidance of doubt, no refund or credit shall be issued for: (i) any portion of the consultation that was successfully delivered; or (ii) the initial 5 (five) minutes of any such interruption; or (iii) any alleged inability to complete the consultation beyond the period for which the user was charged but did not receive services. Where the issue occurs due to any reason not directly attributable to the Platform, the session shall not be eligible for any refund or credit, further refunds are not eligible for minor latencies, audio issues, video disturbances, latency etc, which do not interrupt the Services.

   3. Misconduct by Astrologer. If an astrologer behaves in a manner that does not meet the Platform’s standards of professionalism, including abusive, harassing, threatening, discriminatory, sexually inappropriate or otherwise offensive conduct, the user may seek a refund for that specific session. Any such complaint must be made within 24 (twenty-four) hours of the session. The complaint must provide the Platform with reasonable detail about the concern to facilitate a meaningful review. Once the review is completed and a decision is communicated to the user, that decision will be final. Submitting knowingly false, exaggerated or misleading complaints shall be treated as abuse of this Policy and may result in account restriction or suspension.

   4. Duplicate Transactions. In case you are charged more than once for the same transaction, the excess payment shall be refunded in full, subject to verification of the underlying transaction records by the Platform. However, a payment that was authorised once and subsequently reversed or auto-refunded by the bank or payment gateway shall not be treated as a duplicate transaction.

   5. Non-Permissible Refunds: Any request for refunds that are not covered within the above, shall be a non-permissible refund and shall not be eligible for any refunds.

7. Refund Request Procedure: Refund requests must be submitted only the Platform or through email to help@mynaksh.com with the subject line “Refund Request: [Date of Session]”. The request must include the user’s registered mobile number, date and time of the consultation, astrologer’s name and a brief description of the reason for the request. The Platform does not accept refund requests through WhatsApp, chat, phone call or social media. Only written requests sent to the above email address will be reviewed. The Platform will acknowledge receipt of the request and will process the same in accordance with this Policy. A refund request will be considered only if it contains sufficient information to enable verification. Where additional information is required for review, the user must provide the same within the time period specified by the Platform; failing which the refund request may be declined. Submission of a refund request does not imply entitlement to a refund. A refund will be issued only upon approval in accordance with this Policy. Users must not initiate chargebacks while a refund request is under review. Initiating a chargeback during the review period will be treated as abuse of this Policy. The Platform reserves the right to decline refunds even in ordinarily refundable situations if the user is found to be in breach of the Terms, Privacy Policy or any other policy available on the Platform.

8. Cancellations of Scheduled Consultations: A user may cancel a consultation up to one hour before the scheduled start time. If the cancellation is made within that window, the applicable Platform Credits/Minutes will be returned to the user’s MyNaksh Wallet and may be used for a later session. If the cancellation is made less than one hour before the appointment, or if the user does not join or respond during the scheduled session, the consultation will be treated as completed and the Platform Credits/Minutes will be considered used. In such situations, the user will not be entitled to a refund or reinstatement of Platform Credits/Minutes.

9. The refund mechanism is intended to protect genuine users, not to be used as a tool for free consumption of Services. The Platform is entitled to decline refund requests where there is evidence of misuse of the process, including repeated or coordinated attempts to secure refunds, bad-faith complaints, contrived service-quality allegations, chargeback misuse or any pattern of behaviour indicating an attempt to obtain services without due payment. Where such conduct is identified, the Platform may, in addition to refusing the refund, restrict the user’s access to the Platform, suspend the account or take any other action it considers appropriate to safeguard the integrity of the services. The Platform also reserves the right to block or blacklist the user’s account, registered mobile number, device ID, payment instrument or IP address, either temporarily or permanently, in the event of suspected or confirmed abuse. In instances involving fraud, impersonation or financial misconduct, the Platform reserves the right to report such activity to banks, payment gateways, law-enforcement agencies or other relevant authorities. Multiple submissions of the same refund request, repeated follow-up communications or attempts to escalate the same matter through different channels shall not alter or influence the outcome of the Platform’s decision. In cases of confirmed abuse or fraudulent refund activity, the Platform shall also be entitled to recover losses arising from such conduct, including legal fees, chargeback penalties and administrative costs.

10. A refund will be processed only after the Platform has verified the basis of the request. By using the Services, you hereby expressly consent to the Platform accessing and reviewing system logs, session data, call or chat recordings, billing records and other relevant information for the purpose of evaluating the legitimacy of the refund claim. You understand and agree that the outcome of the Platform’s verification will determine whether a refund is approved or declined. Once the Platform has completed this review and communicated its conclusion, that decision will be final. The Platform shall not be required to share system logs, internal reports, recordings or any other internal information with the user during or after such verification process.

11. Following completion of a paid transaction, we or our applicable Third-Party Billing Provider may provide you with an electronic receipt, invoice or other transaction confirmation containing such information as may be required under Applicable Law.

12. Where required under Applicable Law, such invoice or transaction confirmation may include details relating to the supplier, date of transaction, description of the relevant Service, price, taxes and other prescribed information.

9. Representations and Warranty

1. By using the Platform, you represent and warrant that:

   1. All registration information and personal data provided by you is true, complete, lawful, and accurate, and you shall ensure that such information remains current and up to date at all times;
   2. You are an individual who is competent to contract under Applicable Law of the jurisdiction from where you normally reside or access the Platform, and your use of the Platform is solely for your personal, non-commercial purposes, and not on behalf of any third party;
   3. You shall not permit any other person to access or use your Account, and you shall remain solely responsible for all activities that occur under your Account, including the content submitted or displayed and your interactions with other users of the Platform;
   4. You understand and acknowledge that the Platform provides content and services based on Vedic astrology, which are spiritual in nature and intended solely for informational and entertainment purposes. Such content is not intended to constitute or substitute professional advice of any kind, including but not limited to medical, legal, financial, or psychological advice, and should not be relied upon as such;
   5. You agree to use the Platform in accordance with these Terms, and shall not engage in any conduct that may breach these Terms or harm the integrity or functioning of the Platform or its associated systems; and
   6. You shall not upload, transmit, or otherwise make available any content or information that is unlawful, misleading, harmful, or infringes the intellectual property or proprietary rights of any third party.
   7. You further acknowledge and agree that: (a) Vedic astrology is a traditional belief system; (b) astrological content is provided for informational and entertainment purposes; (c) AI-generated output may contain errors, inaccuracies, omissions or inconsistencies; (d) neither astrological nor AI-generated content constitutes medical, mental-health, psychological, legal, financial, investment or other professional advice; and (e) you should independently evaluate information before making decisions that could materially affect your health, safety, legal rights or financial interests.

2. You hereby agree and acknowledge that the accuracy of the consultation depends heavily on the information provided by you. You are solely responsible for ensuring that personal details, including birth information, time, location and any other inputs, are accurate and complete. The Platform will not be accountable for any inaccuracy in the results, consultation or report where the underlying information submitted by the user was incorrect, incomplete or outdated. Similarly, you shall be responsible to be available at the scheduled consultation time. You are responsible for ensuring stable internet connectivity, device readiness, call/chat permissions, notifications and battery availability for the duration of the consultation. If the user is late, unavailable or unresponsive during the session, the consultation will be treated as completed. You shall ensure preparedness to participate in the consultation and for providing all relevant information in a timely manner during the session. Revised or updated personal details provided by you after completion of the consultation shall not, under any circumstance, create eligibility for a refund or a repeat session.

10. Access to the Platform

1. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial use, solely for availing astrology-related content, reports, and services offered by us, including those based on Vedic astrology.

2. You acknowledge that the content and services made available on the Platform, including but not limited to astrological charts, predictions, analyses, and recommendations, are intended solely for informational and entertainment purposes, and do not constitute professional advice (including medical, legal, financial, or psychological advice), nor are they intended to be relied upon as such.

3. You shall not reproduce, publish, distribute, modify, create derivative works of, exploit, or otherwise misuse any astrology-related content or services made available on the Platform, whether generated by us or any third-party service provider engaged through the Platform. Any such misuse may result in immediate termination of your access, without prejudice to any legal remedies available to us.

4. We reserve the right, at our sole discretion, to modify, update, suspend, or discontinue the Platform (or any part thereof) from time to time without notice or liability. Where a modification materially reduces the core functionality of a paid Subscription during an already-paid Subscription period, we will comply with any notice, cancellation or refund requirements under Applicable Law. Access to certain features or services may also be subject to additional terms, eligibility criteria, or payment obligations, as may be notified from time to time.

5. We do not guarantee uninterrupted access to the Platform. Your ability to access or use the Platform may be subject to limitations, delays, or disruptions inherent to the use of internet and electronic communications. We disclaim all liability arising therefrom.

6. We reserve the right to restrict or terminate your access to the Platform, without notice, if we have reasons to believe that your use violates these Terms, applicable law, or is otherwise harmful to our interests or the integrity of the Platform or to other Users.

7. If you believe your account has been suspended or terminated in error, or wish to deactivate or permanently delete your account, you may contact us at help@mynaksh.com. Upon receipt of such a request, we will initiate the deletion process in accordance with our internal policies and applicable law. Certain data may be retained for a reasonable period for legal, regulatory, or operational purposes. Termination of your account shall not affect any accrued rights or obligations, and provisions which by their nature survive termination shall continue to apply.

11. Treatment of Information Provided by You

We collect, store, and process personal and other data you provide to us in accordance with our Privacy Policy, available at our Platform and Applicable Laws. By using the Platform, you consent to such processing and warrant that all data provided by you is accurate and lawful. Depending upon your jurisdiction, you may have statutory rights concerning your personal information. The Privacy Policy describes the applicable rights and mechanisms through which such rights may be exercised.

12. Disclaimers

1. YOU ACKNOWLEDGE AND AGREE THAT ALL ASTROLOGICAL CONTENT, GUIDANCE, PREDICTIONS, OR INTERPRETATIONS MADE AVAILABLE ON OR THROUGH THE PLATFORM ARE BASED ON PRINCIPLES OF VEDIC ASTROLOGY, A TRADITIONAL BELIEF SYSTEM, AND ARE INTENDED SOLELY FOR INFORMATIONAL AND ENTERTAINMENT PURPOSES. NO SUCH CONTENT SHALL BE CONSTRUED AS PROFESSIONAL ADVICE OF ANY KIND, INCLUDING WITHOUT LIMITATION LEGAL, MEDICAL, FINANCIAL, OR PSYCHOLOGICAL ADVICE.

2. No Substitution for Professional Advice: Astrology is an interpretative and guidance-based service. It does not, and cannot, replace professional advice from qualified legal, medical, financial or mental-health practitioners. Any decision taken by a user, whether financial, personal, emotional or otherwise, is entirely their own responsibility, and outcomes or consequences of such decisions, whether favourable or adverse, cannot be attributed to the Platform or relied upon to seek a refund, raise a complaint or initiate a dispute. Users are expected to exercise their own independent judgment, and any reliance placed on astrological guidance for personal, professional, medical, financial or emotional decisions is entirely voluntary and at the user’s own risk. The Platform does not guarantee the accuracy of predictions, the fulfilment of outcomes, or the realisation of any expectation the user may have. Astrology cannot be treated as an exact science, and results will vary based on interpretation. The effectiveness of astrological remedies, rituals, gemstones, mantras or spiritual guidance is subjective in nature and cannot be assured or guaranteed, and no refund or liability shall arise in relation to the same. Nothing in the services should be construed as a warranty, assurance or inducement. The Platform shall not be responsible for any personal, financial, emotional, psychological or health-related outcomes, including decisions, actions or inactions taken by the user based on the consultation. The Platform shall not be liable for any emotional distress, disappointment, anxiety or perceived psychological impact arising from the nature of the guidance provided. A user’s disagreement with a prediction, interpretation or reading does not amount to a deficiency in service and cannot be treated as a service failure for any purpose under this Policy or to claim a refund, raise a complaint or seek compensation of any kind

3. WHILE REASONABLE EFFORTS ARE MADE TO ENSURE THE ACCURACY AND INTEGRITY OF THE INFORMATION PRESENTED, THE PLATFORM AND ALL CONTENT THEREIN ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, OR NON-INFRINGEMENT.

4. WE DO NOT GUARANTEE THE CREDENTIALS, QUALIFICATIONS, OR EXPERTISE OF ANY ASTROLOGER OR CONSULTANT LISTED ON THE PLATFORM. THE VIEWS OR OPINIONS EXPRESSED BY INDIVIDUAL ASTROLOGERS OR USERS DO NOT REPRESENT THE VIEWS OF THE COMPANY, AND WE SHALL NOT BE RESPONSIBLE FOR THE SAME. USERS ARE ADVISED TO EXERCISE THEIR INDEPENDENT JUDGMENT AND DISCRETION BEFORE RELYING ON ANY ASTROLOGICAL CONTENT OR ADVICE RECEIVED THROUGH THE PLATFORM.

5. YOU UNDERSTAND AND ACKNOWLEDGE THAT ASTROLOGY IS A SUBJECTIVE DISCIPLINE AND ANY PREDICTIONS OR ADVICE PROVIDED DO NOT GUARANTEE SPECIFIC OUTCOMES. ANY RELIANCE PLACED BY YOU ON SUCH CONTENT SHALL BE ENTIRELY AT YOUR OWN RISK, AND WE DISCLAIM ALL LIABILITY FOR ANY LOSS, HARM, INJURY, OR DAMAGE ARISING THEREFROM.

6. YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT AI-GENERATED CONTENT MAY CONTAIN ERRORS, INACCURACIES, OMISSIONS OR UNEXPECTED OUTPUTS AND MAY NOT HAVE BEEN REVIEWED BY A HUMAN OR ASTROLOGER BEFORE BEING PROVIDED TO YOU.

7. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THAT THE PLATFORM OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

8. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONSULTANTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, SPECIAL, OR OTHER DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION, LOSS OF DATA, LOSS OF REPUTATION, EMOTIONAL DISTRESS, OR LOSS OF ANTICIPATED PROFITS), WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF OR RELIANCE UPON THE PLATFORM OR THE SERVICES OFFERED THEREIN.

9. YOU EXPRESSLY UNDERSTAND THAT CERTAIN ASTROLOGICAL CONTENT MAY ORIGINATE FROM INDEPENDENT THIRD-PARTY PRACTITIONERS OR AI-GENERATED SOURCES AND MAY NOT HAVE BEEN VERIFIED OR ENDORSED BY US. WE SHALL NOT BE LIABLE FOR ANY THIRD-PARTY CONTENT MADE AVAILABLE ON THE PLATFORM, WHETHER IN THE FORM OF CONSULTATIONS, WRITTEN MATERIAL, OR OTHERWISE.

10. THESE DISCLAIMERS FORM AN ESSENTIAL BASIS OF THE UNDERSTANDING BETWEEN YOU AND THE COMPANY, AND YOUR CONTINUED USE OF THE PLATFORM CONSTITUTES YOUR FULL AND IRREVOCABLE ACCEPTANCE OF THE SAME.

11. THIS CLAUSE SHALL SURVIVE THE TERMINATION, EXPIRATION, OR DEACTIVATION OF YOUR ACCOUNT AND SHALL REMAIN ENFORCEABLE TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

13. Intellectual Property

1. The Platform, including but not limited to all content, software, text, graphics, logos, trademarks, service marks, audio or video files, images, digital downloads, data compilations, software, AI models, algorithms, user interfaces and other materials contained therein, is either owned by or lawfully licensed to us. We reserve all rights not expressly granted under these Terms.

2. MyNaksh grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely in accordance with these Terms and for personal, non-commercial purposes only.

3. You shall not, under any circumstances, copy, reproduce, republish, upload, post, transmit, distribute, modify, create derivative works of, publicly perform or display, reverse engineer, decompile, disassemble, or otherwise exploit any part of the Platform, including its astrological content, without our prior written consent.

4. You agree not to use any marks, names, logos, or any intellectual property displayed on the Platform in any manner that is likely to cause confusion, dilute the value of, or otherwise infringe upon our rights. If you become aware of any infringement or misuse of such intellectual property, you shall promptly notify us with all relevant details.

5. You may download or print one copy of any portion of the Platform content solely for your personal use, provided that: (a) you do not modify any such material; (b) you retain all proprietary notices; and (c) you do not use such content in a manner that violates these Terms.

6. Any unauthorized use of Platform content shall result in the immediate termination of the license granted under this Clause and may attract civil and/or criminal liability under applicable laws.

14. Third-Party Content

1. The Platform may contain third-party content or links to third-party websites, payment providers, AI technology providers, application stores and other third-party services, or resources. We do not control, endorse, or assume any responsibility for such third-party content or services.

2. Access to third-party websites is at your own risk and subject to the terms and conditions of those websites. We shall not be liable for any loss, damage, or other liabilities arising out of or in connection with your access to or use of any third-party content or services. The inclusion of any link does not imply our endorsement of the third-party website or service. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such third-party content, goods, or services.

3. Any third-party astrologers or service providers featured on the Platform operate independently, and we do not assume responsibility for the accuracy, reliability, or legality of their services.

4. Where you purchase a Subscription through the Apple App Store, Google Play Store or another third-party marketplace or billing provider (“Third-Party Billing Provider”), your purchase may additionally be governed by the applicable provider's terms.

5. Where the Third-Party Billing Provider processes the Subscription, billing, cancellation and refund requests may need to be submitted through that provider.

6. Nothing in this Clause limits any rights available under Applicable Law.

15. Indemnity

1. To the extent permitted by Applicable Laws, You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, consultants, licensors, and agents, from and against any and all third-party claims, actions, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your unauthorized access to or unlawful use of the Platform; (b) your violation of any of the terms of these Terms or any Applicable Law; (c) any content or information you provide or post on the Platform; or (d) your violation of any rights of a third party, including intellectual property rights or privacy rights.

2. This Clause shall not require a consumer to indemnify us for any claim resulting from our breach, negligence, wilful misconduct or violation of Applicable Law.

3. This indemnity obligation shall survive the termination of these Terms and your use of the Platform.

16. LIMITATION OF LIABILITY

1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER THE COMPANY NOR ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS OR SERVICE PROVIDERS SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA ARISING OUT OF OR RELATING TO THE PLATFORM, SERVICES OR THESE TERMS.

2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM, SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (a) amounts actually paid by you to us for the Services during the twelve (12) months preceding the event giving rise to the claim; or (b) US$100 or its equivalent in Indian Rupees.

3. The exclusions and limitations contained in this Clause apply only to the maximum extent permitted under Applicable Law and shall not exclude or restrict: (a) liability that cannot lawfully be excluded or restricted; (b) any mandatory consumer right or remedy; (c) liability arising from fraud, fraudulent misrepresentation, wilful misconduct or any other matter to the extent such liability cannot lawfully be excluded; or (d) any right to compensation that cannot lawfully be waived under Applicable Law.

17. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable law, that provision shall be severed from these Terms, and the remaining provisions shall remain valid and enforceable.

18. Non-Assignment

You may not assign, delegate, or transfer your rights or obligations under these Terms without our prior written consent. Any attempted assignment without such consent shall be null and void. We reserve the right to assign or transfer our rights and obligations to any third party without restriction.

19. Governing Law and Dispute Resolution

1. These Terms are entered into with Astroculture Services Private Limited, a company incorporated under the laws of India.

2. Except as otherwise provided or restricted under Applicable Laws, these Terms and the contractual relationship between you and the Company shall be governed by the laws of India, without regard to conflict-of-law principles.

3. Nothing in these Terms excludes, restricts or waives any consumer-protection right, statutory remedy or other protection available under the mandatory laws of the country, state or territory in which you ordinarily reside, to the extent such right or protection cannot lawfully be excluded, restricted or waived by contract.

4. Informal Resolution: Before initiating formal dispute resolution, you agree to first contact us to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform ("Dispute") informally. Please contact our support team with a detailed description of the Dispute. We will make good faith efforts to resolve the Dispute within 30 (thirty) days.

5. Subject to the informal resolution process above, any legal action or proceeding arising out of or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts located in Bangalore, India.

6. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, MASS, PRIVATE-ATTORNEY-GENERAL OR REPRESENTATIVE ACTION OR PROCEEDING.

20. Amendments

1. We reserve the right to amend, modify or update these Terms from time to time. Non-material changes may become effective upon publication of the updated Terms. Where a change materially affects your rights, an existing paid Subscription, recurring charges, dispute-resolution rights or another matter for which notice or consent is required under Applicable Law, we will provide such notice and obtain such consent as may be required under Applicable Law.

2. The “Last Updated” date will identify the date on which these Terms were most recently revised.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Platform, constitute the entire agreement and understanding between you and us concerning your use of the Platform and supersede any prior or contemporaneous communications, agreements, or understandings, whether oral or written, between you and us regarding the subject matter hereof.

22. Waiver

No waiver by us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

23. Contact Us

For any questions, concerns, or complaints regarding the Platform, you may reach us at help@mynaksh.com.
For any concerns regarding any physical goods purchased, you may reach our grievance officer
Name: Cynthia D’ Souza | Email ID: cynthia.d@mynaksh.com | Phone Number: +91 8050717913
We will endeavour to resolve or revert within a reasonable period of time. A ticket number will be issued to track your request.